textarea{width:100%;padding:12px;border:1px solid var(--line);border-radius:9px;resize:vertical;font:inherit}.empty{padding:24px;color:var(--muted);text-align:center}.badge{display:inline-flex;padding:4px 8px;border-radius:12px;background:#eaf2ff;color:var(--blue);font-size:9px;font-weight:800}.entity-hero{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.entity-hero h1{margin:2px 0}.data-grid{display:grid;grid-template-columns:repeat(2,1fr);padding:0;margin-bottom:18px}.data-grid>div{padding:17px 20px;border-bottom:1px solid var(--line)}.data-grid small,.data-grid strong{display:block}.data-grid small{color:var(--muted);text-transform:uppercase;font-size:9px}.relation-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:18px}.relation{padding:0;overflow:hidden}.relation h2{padding:16px 18px;margin:0;border-bottom:1px solid var(--line)}.relation h2 span{float:right;background:#eaf2ff;color:var(--blue);padding:3px 8px;border-radius:12px;font-size:10px}.relation>a,.record{display:block;padding:12px 18px;border-bottom:1px solid var(--line)}.relation>a:hover,.record:hover{background:#f7faff}.relation strong,.relation small,.record strong,.record small{display:block}.relation small,.record small{color:var(--muted);font-size:9px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:18px}.ticket-layout>.card,.ticket-layout>div>.card,.ticket-layout>aside>.card{margin-bottom:18px}.message{padding:16px 0;border-top:1px solid var(--line)}.message header{display:flex;gap:10px;align-items:center}.message header span{margin-left:auto;color:var(--muted);font-size:9px}.message header b{background:#fff1cc;color:#8a5a00;padding:3px 7px;border-radius:8px;font-size:8px}.message.agents{background:#fffaf0;padding:15px;border-radius:10px}.ticket-layout dl{display:grid;grid-template-columns:1fr 1fr;gap:8px}.ticket-layout dt{color:var(--muted)}.ticket-layout dd{margin:0;text-align:right}.attachment-picker{display:grid;gap:8px;margin:8px 0}.attachment-picker-list{display:grid;gap:8px}.attachment-picker-row{display:grid;grid-template-columns:minmax(0,1fr) 40px;gap:8px}.attachment-picker-remove{border:1px solid var(--line);border-radius:8px;background:#fff;color:#a22;font-size:20px}.attachment-picker-add{justify-self:start}.media-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:10px;margin-top:15px}.media-grid a{border:1px solid var(--line);border-radius:10px;overflow:hidden;background:#fafcff}.media-grid img{display:block;width:100%;height:100px;object-fit:cover}.media-grid span{display:block;padding:7px;font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.media-grid .document{padding:12px}.media-grid .document b{display:block;color:var(--blue)}.lightbox{position:fixed;inset:0;z-index:9999;background:rgba(2,13,32,.9);display:none;align-items:center;justify-content:center;flex-direction:column;padding:5vw}.lightbox.open{display:flex}.lightbox img{max-width:90vw;max-height:86vh;object-fit:contain}.lightbox button{position:absolute;right:24px;top:20px;width:42px;height:42px;border:0;border-radius:50%;background:#fff;font-size:26px}.lightbox p{color:#fff}.lightbox-open{overflow:hidden}.knowledge-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.knowledge-grid .card:hover{transform:translateY(-2px)}.knowledge-grid h2{margin:12px 0 4px}.knowledge-grid p{color:var(--muted)}.article{max-width:950px;margin:auto}.article-head{display:flex;justify-content:space-between;gap:20px}.article-content{font-size:15px;line-height:1.75;margin:25px 0}.approval{padding:12px 0;border-top:1px solid var(--line)}.approval>span{float:right}.button.danger{background:#feecec;color:#a22;border:1px solid #f5c2c2;padding:11px 16px;border-radius:9px}@media(max-width:900px){.ticket-layout{grid-template-columns:1fr}.knowledge-grid{grid-template-columns:1fr 1fr}}@media(max-width:600px){.relation-grid,.data-grid,.knowledge-grid{grid-template-columns:1fr}.entity-hero{align-items:flex-start;gap:15px}.ticket-layout{display:block}}